Refund Policy

This policy covers paid bot-slot purchases made through Sithy. Free slots have no purchase amount to refund. Paid slots currently cost US$1 each for 30 days; the actual payment and service period are shown at checkout.

A request is reviewed on its circumstances and payment records. We do not currently advertise a fixed refund window, a guaranteed decision time, or an unconditional money-back guarantee. Nothing here limits a refund or remedy you are entitled to under applicable law.

The in-dashboard request form currently supports a verified, fulfilled payment for exactly one new bot slot, where the purchased slot can be matched to the payment and has not been renewed or put into a pending renewal.

Renewal payments, purchases containing multiple slots, legacy manual receipts, and older purchases that cannot be matched reliably are not supported by that form. This is a limitation of the request workflow, not a blanket denial of your legal rights. Email thysithy28@gmail.com for a manual review of those cases, duplicate charges, or a paid order that did not activate.

Only one request can be created for a payment in the current dashboard. If a request was rejected or you have additional information, contact support rather than trying to submit it again.

1. Sign in to the account that made the purchase and open My Bot.
2. Find the Refunds section and choose an eligible payment and slot.
3. If you have bots, select the bot to stop if the refund is completed.
4. Upload the receiving bank QR you want us to use and enter a clear reason. The form accepts PNG, JPEG, or WebP images up to 1 MB.
5. Submit the request and check its status and review notes in the dashboard.

If you cannot use the form, email thysithy28@gmail.com with your account identifier, payment or order reference, purchase date, amount, and explanation. Do not include a bot token, banking password, PIN, or one-time passcode.

A platform owner reviews the payment, eligibility, reason, and receiving QR. We may request clarification before deciding. A rejection includes a review note; you can ask support to review additional evidence.

For an approved request, the team sends the full recorded purchase amount manually to the receiving bank QR and records the payout reference. The dashboard does not automatically reverse the original CutLuy payment. Approval is not proof that a transfer has already been sent.

Review and banking times can vary. We do not promise an exact completion date. Provide a correct receiving QR and contact support if the payout information is incorrect or a recorded transfer has not arrived.

Your slot is not revoked merely because a request is submitted or approved. While a refund request is pending, the slot cannot be renewed through the current checkout.

When a completed refund is recorded, the payment is marked refunded, the purchased slot expires, and the selected bot is disabled. Its saved configuration is retained. Your remaining capacity may be lower, so review your active bots before requesting a refund.

If the bot runner is temporarily unavailable, the bot's stopped state may take time to synchronize even though slot removal has been recorded. A rejected request does not itself remove the slot or trigger a payout.

Renewals are initiated manually. To avoid buying another period, do not renew. Removing a bot, allowing a slot to expire, or deleting your account does not automatically create a refund request.

If you suspect an unauthorized, duplicate, or incorrect payment, contact thysithy28@gmail.com promptly with the available transaction reference. You may also contact your bank or payment provider about the options they offer. Do not pay repeatedly to resolve an uncertain payment without first checking its status.

Refund QR images and review records are handled as described in the Privacy Policy. The application limits access to receiving QR images to the requester and platform owners.

Email thysithy28@gmail.com or join our Discord support server. If that invite fails, use discord.gg/sithy. Keep payment and banking details out of public channels.